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Orders can be canceled within 24 hours of placing the order. It is extremely difficult for us to cancel an order once it has been placed into production. As most of our items are “made to order” they cannot be canceled, changed, returned, or refunded at any time.
Because Plymold products are built to order with unique configurations for each customer, returns are generally not accepted. Customers should review their product color selections and dimensions carefully prior to placing an order.
Exceptions to this policy are only accepted at the discretion of the Plymold Customer Support Manager. Products cannot be returned without prior authorization. Approved returns are subject to a 50% restocking charge. Actual charges will be determined at the time of authorization. Unauthorized returns will be refused at customer expense. All return freight charges must be prepaid by the customer. Any damages that occur in transit when returned to the factory will be communicated to the customer. The customer is responsible for filing a freight claim with the carrier.
If you receive an incorrect item due to a Plymold error, contact Customer Support as soon as possible at firstname.lastname@example.org. We will make arrangements to return the incorrect item and new the correct items shipped to you.