FAQs

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Product Information

How do I take care of my furniture?

Refer to the individual product page for care instructions or click here to go to our complete care instructions document.

Do you provide a warranty on your furniture?

The warranty information is available on the individual product page. To see our corporate Warranty Policy please click here.

Does your furniture need assembly?

Some items will require assembly. Refer to the individual product page for information on whether assembly is required. You can also find any available assembly/ installation instructions on the individual product page.

Ordering Information

Can I order without signing up for an account?

Yes, simply process your order as a “guest”.

How do I know that you received my order?

You will receive an order acknowledgement via e-mail. Please note that this may take up to 48 hours. Upon receipt verify that the acknowledgement matches your original order. Notify Customer Support immediately if any discrepancies are present.

Is there a minimum order quantity or dollar amount?

There is no minimum dollar amount for orders placed online. However, there may be some products that have minimum quantity or quantity multiple requirements. That information will be listed on the individual product page and you will be notified if the requirements aren’t met when the order is placed.

How can I check the status of my order?

There is an estimated ship date on your order acknowledgement. For an updated order status please e-mailCustomer Support.

Do you charge sales tax?

Taxes are collected on all Internet transactions unless a tax exempt certificate is on file.

How long will it take to get my order?

Most of our products are made to order based on your finish requirements. Therefore, most items will have a 3-4 week lead time. The average lead time is noted on the product page.

What if I want a different finish (laminate or fabric) than what you offer?

The products offered on the Plymold Essentials website are available in our most popular finishes which are shown. If you have a need for a significant quantity, please visit Plymold.com to learn more about our contract division or send an RFQ to our Sales Team.

I am looking for a large quantity of furniture. Do you offer quantity discounts?

Plymold does not offer quantity discount on individual orders. For multi-purpose and contract orders visit Plymold.com.

There are different lead times on the products I ordered. When will it ship?

We ship orders complete. The longest lead time will determine when your order is shipped.

Credit & Payment Information

What payments do you accept?

We accept Visa, Mastercard, American Express, and Discover.

When will my credit card be charged?

Your credit card will be charged when your order is placed.

Can I set up credit terms with your company?

Yes, credit terms are only available to qualified commercial accounts. Click here to submit an initial request.

Do you sell to trade professionals?

Plymold offers exclusive pricing and services to trade professionals including food service dealers, designers and professionals in the foodservice industry. A tax identification number or resale certificate is required to obtain trade pricing. Once we’ve processed your completed application, you’ll receive a confirmation email that will give you access to program benefits.

How do I know that my payment information is secure?

Our website utilizes a variety of different security measures designed to protect Personal Information including the use of encryption mechanisms, password protection, and other security measures to help prevent unauthorized transactions, and helps to protect your confidential information from loss, misuse, interception and hacking.

Shipping & Delivery Information

Do you ship to Canada or other countries?

While Plymold ships product worldwide, we are unable to process orders outside the continental US through the website. Click here for assistance. 

How much do you charge for shipping?

Shipping is charged separately based on the items and quantity ordered, and final destination. Plymold has negotiated special freight rates with selected carriers as an added benefit to our customers.

Freight rates include tailgate delivery only.

Can I ship to more than one address?

Yes, please place a separate order for each shipping address.

Can you ship orders to a PO Box?

No, all of our orders ship via small parcel or LTL carriers so a physical shipping address is required.

Can I specify my own carrier for shipping?

No. Unfortunately we are not able to accommodate third party freight requests through our website.

What do I need to do when the product is delivered?

All of our deliveries are outside deliveries – you have to be there to receive them. Be sure to inspect all merchandise for damage or missing goods at the time of delivery. If you suspect damage you must note that on the Bill of Lading, otherwise we will not be responsible for damage. Also be sure to count the merchandise to check for items lost in transit – note any shortages on the Bill of Lading. Review our Shipping Policy on delivery specifics.

I received my order and think I am missing something? Who do I contact?

Please note that your order is missing an item on the Bill of Lading. Then send an e-mail to customer support. Make sure to include your order number and describe in detail what you believe to be missing.

What if my order arrives damaged?

Please review our Shipping Policy on what to do if your order arrives damaged.

Cancellation & Return Information

Can I cancel my order?

Orders can be cancelled within 24 hours of placing the order. It is extremely difficult for us to cancel an order once it has been placed into production. As most of our items are “made to order” they cannot be cancelled, changed, returned or refunded at any time.

What is your return policy?

Because Plymold products are built to order with unique configurations for each customer, returns are generally not accepted. Customers should review their product color selections and dimensions carefully prior to placing an order.

Exceptions to this policy are only accepted at the discretion of the Plymold Customer Support Manager. Products cannot be returned without prior authorization. Approved returns are subject to a 50% restocking charge. Actual charges will be determined at the time of authorization. Unauthorized returns will be refused at customer expense. All return freight charges must be prepaid by the customer. Any damages that occur in transit when returned to the factory will be communicated to the customer. The customer is responsible for filing a freight claim with the carrier.

If you receive an incorrect item due to a Plymold error, contact Customer Support as soon as possible. We will make arrangements to return the incorrect item and new the correct items shipped to you.